Refund Policy

The short version

• There is nothing to cancel — each month is a separate payment, so you simply do not pay again.
• We never store your card and never charge you automatically.
• You keep everything delivered up to your cancellation date, and we complete the deliverables for the period you have paid for.
• If we made a genuine mistake — double-charged you, charged the wrong amount, or failed to deliver — we will fix it and refund you.

How stopping works

There is no cancellation step. Because every month is paid for individually and no card is stored, stopping simply means not paying for the next month. Let us know at contact@beaconserp.com so we can wrap up cleanly, and we will finish the work for the month you have already paid for.

At the end of the engagement we hand over the deliverables produced during it. Assets we created specifically for you and that you have paid for are yours to keep and continue using.

Why we do not prorate monthly refunds

SEO work is delivered continuously across the month rather than at a single point. Strategy, technical fixes, content production, outreach and reporting all begin early in the cycle, and outreach in particular commits our time and reputation with third parties well before the month ends. By the time a mid-month cancellation reaches us, the majority of that month's work has usually already been performed.

For that reason we do not issue partial refunds for the current billing period. You are not paying for unused time — you are paying for work that has already been done.

When we do issue refunds

We will refund you, without argument, in these situations:

• Duplicate or erroneous charges. Billed twice, or charged the wrong amount — refunded in full.
• Unauthorized charges. If someone charged your card without authorization, tell us immediately and we will refund and investigate.
• Charges after cancellation. If we bill you after you cancelled, that is our error and we refund it in full.
• Work not delivered. If we materially failed to deliver the agreed deliverables for a billing period and cannot put it right within a reasonable time, we refund that period.
• Cancellation before work begins. If you cancel within 48 hours of your first payment and before onboarding work has started, we refund that first payment in full.

What is not refundable

• Completed months of service, including where you are dissatisfied with ranking movement
• Partial months following a mid-cycle cancellation, as explained above
• Work delayed or blocked because approvals, access or implementation on your side did not arrive
• Ranking or traffic outcomes, which we explicitly do not guarantee — see our terms of service
• Third-party costs we paid on your behalf at your request, such as tools or media spend
• Losses caused by search engine algorithm updates, manual actions resulting from work performed before our engagement, or changes you or another vendor made to your site

Enterprise and custom engagements

Enterprise engagements and any work governed by a separate statement of work follow the refund and termination terms of that document, which take precedence over this page where they differ.

If you are unhappy

Talk to us before disputing a charge with your bank. Chargebacks are slow, expensive for both sides, and almost always resolvable directly. Email contact@beaconserp.com with your account details and what went wrong, and we will respond within two business days.

If we agree a refund, it is issued to the original payment method through the gateway you paid with. Note that crypto payments are irreversible once confirmed on-chain, so any refund on those is sent as a new transfer. Refunds typically appear within 5 to 10 business days depending on your bank.

Changes to this policy

We may update this policy. Changes apply to billing periods beginning after the update and never retroactively to a period you have already paid for.